Ai News

Gen Z doesn't like making phone calls, so companies like Affirm, a big buy-now, pay-later business worth $9.7 billion, are focusing a lot on AI chatbots. These chatbots help customers who don't like talking on the phone to solve their issues online, Affirm's CEO Max Levchin explained during a financial update. In addition Deb Cupp, who leads Microsoft Americas, said at a Davos panel in January that Microsoft cut its customer service costs by $100 million by using AI. At the same event, Mihir Shukla, the head of Automation Anywhere, mentioned that his company reduced customer service expenses by 40% and got better results after they started using AI.    https://www.businessinsider.com/gen-z-prefers-ai-chatbots-phone-calls-affirm-ceo-bnpl-2024-5