Bank of America's AI Virtual Assistant "Erica" has become the trusted companion for 42 million customers, with more than 2 billion interactions since its launch



Bank of America announced that its AI virtual assistant, "Erica," has become a trusted companion for over 42 million customers, with more than 2 billion interactions since its launch. Bank of America's virtual assistant Erica makes life easier for Customers by helping them with everyday tasks like transferring money, paying bills, and managing other mobile banking needs. For Merrill Lynch clients, Erica also provides assistance with placing trades and keeping track of investments. In just the past year, 37 million Bank of America customers have enjoyed the convenience of using Erica.  https://www.msn.com/en-us/money/news/42-million-bank-of-america-customers-said-to-use-virtual-assistant/ar-BB1lu1JP

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